Customer Support
Handle customer inquiries through chat and provide clear guidance. Phone support is not part of this role.
01. Role Overview
This role covers both customer support and day-to-day operations checks. You will review transactions, deposits, withdrawals, and settlement progress, then share the right updates so the service can run smoothly.
02. Main Tasks
Transaction Checks
Review transaction records and amounts, and help customers with deposit, withdrawal, and settlement-related checks.
Operations Reporting
Monitor current issues, share updates internally, and support day-to-day operations and office tasks.
Requirements
- /Entry level to 2 years of experience
- /No specific academic background required
- /Strong attention to numbers and amount checks
- /Able to work accurately and responsibly
Preferred
- /Experience in CS or operations support
- /Experience in operations support or office administration
- /Experience checking settlements, transactions, or amount verification
- /Comfort with spreadsheets and document tools
Work Conditions
- /Employment type: Full-time (3-month probation)
- /Compensation: Discussed during the interview
- /Location: 17 Bongeunsa-ro 74-gil, Gangnam-gu, Seoul
- /Working hours: 10:00 - 19:00
- /Salary range: KRW 27M - 32M annually
Benefits
- /Lunch support
- /Snacks and coffee provided
- /Birthday cake and gift support
- /Holiday gift and seasonal bonus support
- /Family event support
- /Open communication culture
- /Stable working environment
- /100% pay during probation
- /Retirement pension
- /National insurance coverage
- /Overtime pay